Only Virgin Media kit can. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. the building then somewhere close to that point on the inside will be either a junction box or the. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Stream from Virgin Media. Sign in . 237 global ratings. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. A master socket is the main socket for the phone line in your home, not an extension socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. But I have no Virgin Media Wall socket in my house. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Plug the cordless base. I will private message you now to confirm your details. Can anyone please help me. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. 3 Kudos Reply. Stay safe online. No, the ethernet cable is for a wired device if you have one. I have received my quick start-up kit. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Vonage 2nd line. . Virgin Media;. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Can you help? - 5401771. . @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. The box and cables may have been removed by the previous occupiers. Virgin Media; My Virgin Media; Shop;. If you have more than one located on different floors, try to place one directly over the other. Adduxi. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Entertain me; Broadband Deals. You can get a small female to female connector at B&Q/Amazon to join two cables together. Virgin media wall socket wiring diagram. Tudor. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I can’t find a wall socket anywhere that matches those indicated by virgin. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. There are 10 types of people: those. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Reply. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. . 4. 1. For more information please visit:Virgin Media don’t do any Fibre connections to inside the house. My previous sky microfilter attached here. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. The cable could be hidden within, or behind, furniture. A Ti-Vo was installed in one of the upstairs bedrooms. I recently got Virgin broadband installed. The box and cables may have been removed by the previous occupiers. Call the Pre-installation and delivery team on 0800 052 1734. I wanted. 100. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. However, I do not have any of the specified wall sockets available. Forum Team. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Damaged Wall socket. All the cables will go under the floorboards. But I have no Virgin Media Wall socket in my house. VM BB TV Landline. to be phone lines. Hello, I've just recieved our VM hub5 and unable to. The RFoG node is a Vector BOOSTRAL 610. Let us know if there's any further issues. Browse Virgin Media Virgin Media Community. Phone. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. Luckily, most newer computers have one already. Explain what needs to be done and book an engineer visit. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. Sorry to here you are having to wait a bit longer to get the services installed. Options. CryptoRobert_P. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My Virgin Media App. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Entertain me; Broadband Deals. 168. 4. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. -a power cable for the hub's adapter. See where this Helpful Answer was posted. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Get virgin engineer to move the wall socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 1 Mar 2016. Connect the Hub’s power cable with the blue tab. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. QuickStart, set up and connections. nothing to do with the outside boxs. I don't have a virgin media wall socket and this is stressing me out. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. Some VM installations do not have an internal wall box, just a trailing lead. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Hi , Welcome to our Community Forums and thanks for your post. There are multiple different branded wall boxes inside our flat but none. virgin media internal wall box. 0. When you place your order, we'll let you know. For more information please visit:Media don’t do any Fibre connections to inside the house. If you look into the back of your Hub, you'll see a port. All the cabling is the property of Virgin Media and must not be touched. - 5156775. Browse Virgin Media Virgin Media Community. Reply. 5 metres, through an internal wall, under floorboards for 2 metres, then it goes through an attenuator and a tv/data splitter, and the two cables then run through chasing and to the back of the socket box which is a modular type using two of these(46007). The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Location. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The proper and safe way is to call for technician visits to disconnect and reconnect. Apart from the set up, he clearly explained the current situation and how it works. I don't have an outside box at all. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There’s not a virgin media wall socket anywhere I’ve checked. Trouble shooter. Try tracing the cables back to the house from the brown box outside. Mark as New; Bookmark this message;. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Check service status. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. Hi, Same problem here. Networking and WiFi. . That will cost £25 each time, for peace of mind. Absolutely not. SpeedHi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Re: cable not fitting wall. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. It is likely you will be waiting a few days. QuickStart, set up and connections. Went outside and there appears to be nothing on the other side (maybe removed). on 08-01-2023 20:46. RedTomato said: I removed my Virgin cable about a month ago. But its still failing to get any connection (i think i. Sorry to hear of the lack of wall socket on the inside of your property. on 14-09-2022 12:00. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. Hi there I moved house with my family and we wanted to move to Virgin Media. • Check the connection is tightly connected, it will make a 'click' noise. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Or you may be quicker than average! You won’t be involved the whole time. Thank you goslow, Kain_W. If you're happy with this and for the charge we can make the arrangements for you 🙂. Step 3: Plug in your Virgin Media Hub on the go-live date. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Networking and WiFi. self install. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Tried the virtual assistant but it didn’t prove helpful. Just joined Virgin awaiting for the delivery of the set up. on 31-12-2021 10:47. Subscribe to RSS Feed; Mark Topic as New;. on a domestic hub you look at the values thus. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Sometimes there is no wall box, just a trailing cable. Feb 22, 2022. I have a Virgin Media wall socket, it's the white box in Picture 1. VM BB TV Landline. Please help as I need the. In any event, you may want to tidy up the cables anyway, in which case you should get a VM tech in to fit a proper wall box etc. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. you should start your own thread but as general help. If no joy, try the pre-install team - 0800 0521734. 14,065. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. , , Virgin Media. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. VM BB TV Landline. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and. 0 Kudos Reply. Some photos would help us. I found this wire that looks like Cable con 3. The other is marked TV, & this is used for TV & Broadband. log into hub3 - 192. First picture is telephone socket which is now not used. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. My Virgin Media App. It should work ok. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The photos show 2 different VM broadband sockets and 1 unbranded phone socket. VM will usually only supply a Quickstart to a property that had VM previously. Any extension that you create after the main socket is your responsibility. Tudor. No, any cables within the house can be touched as much as the householder wants to touch them. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Back a step. However, since theres no virgin media socket is it possible if someone who works at v. I'm very sorry for any issues you've had in speaking with the team. With our services we do need to install our own sockets. No photo attached. Dave. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Also there will be an external, often brown, omnibox. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Networking and WiFi. I'm sorry to see you're struggling to find the connection which leads in to the property. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Virgin Phone Switchover. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 30-09-2022 14:24. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Phone. Go to solution. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Old Virgin Media box and poor signal. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. 18-02-2023 10:23 - edited 18-02-2023 10:33. Stream from Virgin Media. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. I have only got one rectangular shaped white socket. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. I’ve come to. Aug 8, 2011. There should be a wall mounted box somewhere inside that has an F socket on it. AnthonyRaw1986. provided, I shall give them a call tomorrow. Virgin no longer supplies FM Radio service via its cable so you won't be able to get that (assuming you wanted it) even though one of the terminals on the main box is labelled 'FM'. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. If so you would need a maned install. 1. Awful first impressions of Virgin Media. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. 1 [or 192. All the wall sockets I can see are for BT. can someone contact me about moving a TV point please. The pre-install team number is 0800 052 1734. Some of the cables hanging out the wall were cut off after the house improvements. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Got my virgin media self install kit but I don't have a virgin socket. The block box on second picture is an amplifier for terrestrial TV. Options. Hello, i registered VM broadband and scheduled to delivery on 1st September. Be aware it may complicate things though if you do come to order cable in the future. It is surface clipped usually. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Virgin Mobile. As part of this to make sure it is a. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. 168. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Virgin Fibre Areas only. 1 ACCEPTED SOLUTION. on 21-02-2023 19:59. Try that and see if you can connect. Indeed, I just took further photos which may help illustrating. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. on 22-10-2022 20:58. Manage Your Account. Alternatives to Super Hub 2. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 0 Kudos. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. However, I do not have any of the specified wall sockets available. The openreach socket can take a landline cable or an ethernet cable. Can you help me please. Should’ve checked this before I ordered. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Media; My Virgin Media; Shop; Help;. Chris. That is a rooftop aerial outlet for Freeview TV. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Re: No wall socket. Get the Hub ready by connecting the wires. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Plug the cables into the Hub. Second, you'll likely need a manned installation for your VM services. 0 Kudos. . 4. Manage Your Account. On your installation day, your engineer will arrive in a. cable from wall. . I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. The cable(35148) currently runs from the outside wall, along a skirting board for 3. The wall box may be branded with the logos of an old cable TV company (not VM). I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. Vonage 2nd line. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. But I have no Virgin Media Wall socket in my - 5339557. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. If there. u just run a long cable from the box inside to whatever room u want. Standard Member. the box should be inside your house. 04kg, it will easily fit under – or even alongside – any TV. The Openreach sockets do not work for Virgin Media. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. If it is a loose cable only, you will need one of these to connect the Quickstart cable. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. A photo would be helpful if possible. This is where your broadband signal is strongest. The connector with the yellow label looks like your VM connection, the other two look like satellite. I found this which seems to be hollow. Chris. Explain what needs to be done and book and engineer visit. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. The coax cable from the study can be used for the other 360 box in the kitchen. ) The hub will be in here too. I'm a Very Insightful Person, I'm here to share knowledge, I don't. VM don't use fibre inside the property. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. If it is a loose cable only, you will need one of these to connect the Quickstart cable. That is the missing power supply. Browse Virgin Media Virgin Media Community. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. If I couldn't get the proper wall socket, the internet is not going to be set up su. Virgin will not remove them. Need Virgin Wall Socket - require "written confirmation" of what it entails. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Just make sure you definately don't need it, or won't be needing it again. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Welcome to the community and thanks for taking the time to post here on the forums. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Vonage 2nd line. I was never asked if I had a wall box. Don’t worry that it is not a threaded plug. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. They can arrange for an engineer to come to the property to complete the installation. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). We need to remove the box inside aswell to decorate. The box and cables may have been removed by the previous occupiers. On the inside wall at that point would be the wall socket - or a bare cable - or it may be concealed, decorated. You can just disconnect the flylead from the isolator tho as it has a barrel on it. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I only found an openreach mastersocket 5c in the flat. no virgin media wall socket on 01-12-2022 10:05. All forum topics; Previous topic; Next topic; 14 REPLIES 14. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Sorry to hear you don't have a VM wall socket. There will be a seperate connection inside the interior wall box. Don’t plug the power cable into a plug socket yet. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Call the Pre-installation and delivery team on 0800 052 1734. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Manage Your Account. Solved: We have the quickstart pack but. There are 10 types of people: those. Very Insightful Person. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. 1 Kudo. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Sometimes there is no wall box, just a trailing cable. Switched On Families. Image below of the Virgin Media PSU Plug that connects to the coax. Feb 22, 2022. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Also available from the likes of Screwfix, Homebase, Toolstation etc. No outside box - cable through the wall to inside box - very old 20 years ago.